RETURN POLICIES - INDIA
Jeunesse offers to every Distributor and Customer a 100% buy-back or refund of “Currently Marketable” goods or services sold, which can be exercised within a period of 30 days from the date of distribution/sale of such goods and/services to the Distributor/Customer. “Currently Marketable” product would mean goods and/or services, unused and marketable, which have not expired and which are not seasonal, discontinued or special promotion goods and/or services.
Jeunesse also offers to its Distributor a 30 day Cooling–off period defined as the duration of time from the date when the Distributor entered into the Agreement with Jeunesse – within which such Distributor may repudiate the Agreement without being subject to any penalty – and seek a refund for any goods or services purchased within such period upon return of such goods in a Currently Marketable condition.
B.1 Return Procedure
Every Distributor must comply with the following procedures when returning Products for a replacement, exchange, or refund.
B.1.1 Contact Customer Service by submitting a ticket through the Distributor’s JOffice or calling Customer Service at +1 (800) 102 6816 to obtain a Return Merchandise Authorization (RMA) number prior to returning the Product.
B.1.2 Pack and ship the Products to Jeunesse. Proper shipping carton(s) and packing material are to be used and the best and most economical means of shipping is suggested. Any package received without the RMA clearly visible on the package exterior may be refused.
B.2 Retail Customer Returns
B.2.1. Guarantee. Jeunesse requires its Distributors to offer a thirty (30) day, one hundred percent (100%) unconditional money back guarantee on the sale of Products to their Customers.
B.2.2. 7-Day Right of Cancellation. A Customer has the right to cancel the order without penalty within 7 days of the transaction.
B.2.3 Procedures for Refund. In addition to the requirements in B.1:
B.2.3.1 Submit to Jeunesse a copy of the Retail Receipt used for the purchase and the Retail Customer’s notice of cancellation. It must be completed and the refund portion must be signed by the Retail Customer.
B.2.3.2 Return the Product to Jeunesse within fifteen (15) days of receiving the Products from their Retail Customer.
B.2.4 Costs. Jeunesse will pay the cost of shipping replacement Product(s) to the Distributor.
B.2.5 Compliance. Jeunesse will not replace the Product to the Distributor for such retail sales by him/her if these policies are not followed.
B.3 Initial Order Returns
B.3.1 Guarantee. Jeunesse offers an unconditional thirty (30) day money back guarantee for the initial Product order. If for any reason they are dissatisfied with any Jeunesse Product, they may return the Product to Jeunesse within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).
B.3.2 Procedures for Refund. In addition to the requirements in B.1:
B.3.2.1. The Distributor on whose account the sale was made must pay the shipping costs for returning the Product;
B.3.2.2 The Product must be received by Jeunesse within ten (10) calendar days from the date the RMA is issued.
B.3.3 Orders made after thirty (30) days are subject to B.4.2 and B.4.3.
B.4. Resignation Returns and Refunds
When terminating the Agreement, a Distributor may return Currently Marketable Product for a refund if purchased within thirty (30) days prior to the request for refund.
B.4.1. “Currently Marketable” means that the Products to be returned are in a resalable condition. Additionally, excluded from Currently Marketable Products are those Products whose commercially reasonable shelf life period has passed as well as Products for which Jeunesse disclosed prior to purchase as being seasonal, discontinued, or special promotion Products and not subject to the repurchase obligation.
B.4.2 Restocking Fee. A ten percent (10%) restocking fee shall be charged for authorized returns. The refund amount shall be ninety percent (90%) of the original net purchase price.
B.4.3 Shipping Costs. The Distributor shall assume the costs of returning the Products to Jeunesse. The shipping and handling charges incurred by the Distributor when the Products were purchased will not be refunded.
B.4.4 Non-Compliance. In the event that the returned Products do not meet the conditions for return, such merchandise will be held for up to thirty (30) days, during which time the Distributor should comply with the return procedures in order to receive the refund. If after the thirty (30) days the conditions have not been met or a return has not been requested, Jeunesse may destroy such inventory without further compensation to that Distributor.
B.5.1 Refund to Same Source. Refunds will be issued in the same manner that payment was received. This means that if a credit card was used to place the order, the reimbursement will be issued back to that same card. If the payment was made by check, the refund will be issued in the form of a check.
B.5.2 Right to Withhold. Jeunesse may also withhold from future commission payments to the upline any Commissions paid on the returned Products.
B.6 Refusal of Delivery
Should a Distributor refuse delivery of a Jeunesse shipment that is the Distributor’s first order, Jeunesse will follow its one hundred percent (100%) guarantee policy in section B.3.1. For all other orders from Distributors, Jeunesse will treat the refusal as a Resignation Return per section B.5 above.
EXCEPT AS EXPRESSLY STATED ON THE PRODUCT LABELING, JEUNESSE MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANSHIP, NON-INFRINGEMENT OR ANY OTHER WARRANTY ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING CONCERNING ANY PRODUCT OR SERVICE PURCHASED FROM OR THROUGH JEUNESSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES OF JEUNESSE ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” JEUNESSE DOES NOT WARRANT THAT ITS PRODUCTS OR SERVICES WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE SYSTEMS OR THAT ON-LINE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. JEUNESSE DOES NOT WARRANT THAT ANY WEBSITE OPERATED, SPONSORED OR HOSTED BY JEUNESSE OR ANY OF ITS AFFILIATES WILL BE UNINTERRUPTED OR FREE FROM ERROR. JEUNESSE IS NOT RESPONSIBLE FOR INTERRUPTED, INACCESSIBLE OR UNAVAILABLE NETWORKS, SERVER, SATELLITES AND/OR SERVICE PROVIDERS; OR FOR MISCOMMUNICATIONS, FAILED, JUMBLED, SCRAMBLED, DELAYED OR MISDIRECTED COMPUTER, TELEPHONE OR CABLE TRANSMISSIONS; OR FOR ANY TECHNICAL MALFUNCTIONS, FAILURES OR DIFFICULTIES.