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How to use Joffice: Part 2

Sep 6, 2017

Joffice: Your one-stop business management center

Successful Jeunesse Distributors use all the tools available to them to their full advantage. If you’re “somewhat familiar” with the features in Joffice, it’s time to level up and become more acquainted with what this business management center can do for you.

In this series, we’re bringing you the best insider tips on how to use all the features of Joffice.

Check out Part 1 - The ‘My Profile’ section


The ‘Help Desk’ section

After you’ve logged into Joffice, you can choose from multiple tabs at the top of the screen. The ‘Help Desk’ tab is where you submit a request for Customer Service or Technical Support.

Whether you have a question about a product or an order, need help with a technical issue or are having some difficulty with your Commission payments, our Help Desk professionals can assist. Submit a Help Desk request at your convenience, 24 hours per day.

The Help Desk section is broken down into four easy-to-navigate parts.

1. Contact information
For your convenience, this section should auto-populate with your email address, location and phone number. However, you can make changes to the email and phone number, should you need to be contacted somewhere besides your account’s default contact information. An email address is required to submit your Help Desk ticket.

2. Question Classification
In order for a Jeunesse representative to best assist you, please select a category from this drop-down list. This list includes the most common questions and issues. If yours is not on the list, choose “Miscellaneous” and input the details in the Question Information section.

3. Question Information
In these two required fields, input the title and description of your question or issue. This is a text-only field, so you will not be able to attach screenshots or documents. Include as many details as possible, so our representatives can be efficient in helping you.

4. Question Listing
This final section, with its red header, is where you can view previously submitted Help Desk requests. Track the status of Help Desk tickets you have open, and easily reference issues you have had in the past. If your situation is similar to a previous one, or you need to reference a previous Help Desk experience, please include the ID number for the request in your Question Information details.

Using all of the features in Joffice can make it easy to manage and grow your business. Stay tuned for our next installment, and find out more great tips on how to use Joffice.

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